Returns Policy


All returns need to be advised to needtools within 14 days from date of Invoice by the buyer (customer)

The buyer must contact needtools to obtain authorisation to return the goods. At the time of the authorisation you will have 7 days to return the item/s.

All goods must be in original packaging for a full credit. The item/s must be returned with a copy of the original paperwork.

Original shipping rates are non-refundable.

The shipping to return the item to needtools will be at the expense of the buyer, unless it is a faulty item claim.

Returns are to be delivered between the hours of 8.30 am to 4.30 pm Monday to Friday to:

RETURNS DEPARTMENT

NAED SERVICES PTY LTD

9/27 Peel Street Eltham Victoria 3095

Telephone 1300 62 33 66